Shipping Policy

Effective Date: September 19, 2025
Store Name: GiftGlow

At GiftGlow, we ensure your gifts are delivered safely and on time. Please review our shipping terms below.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once shipped, you will receive a confirmation message with tracking details.

2. Delivery Time

• Standard Delivery: 3–7 business days
• Express Delivery: 1–3 business days (available in select locations)

Delivery times are estimates and may vary due to location, courier delays, or peak seasons.

3. Shipping Charges

• Shipping charges are calculated at checkout based on location and order size.
• Free shipping is available on orders above ₹1,500.

4. Order Tracking

• Tracking details will be shared via email or SMS after dispatch.
• It may take up to 24 hours for tracking updates to appear.

5. Delivery Address

• Customers must provide accurate shipping details.
• GiftGlow is not responsible for delays or failed deliveries due to incorrect addresses.

6. Delays & Issues

• While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather or courier issues.
• If your order is delayed, please contact our support team with your Order ID.

7. Damaged or Missing Orders

• If your order arrives damaged or incomplete, notify us within 48 hours of delivery.
• Provide photos and details so we can arrange a replacement or refund.

8. Contact Us

For shipping-related queries, please contact:

Email: [email protected]
Phone: +91 98765 55555
Address: 12 Celebration Street, Chennai, Tamil Nadu, India