Contact Information & Customer Support Policy

Effective Date: September 19, 2025
Store Name: GiftGlow

At GiftGlow, we are committed to providing excellent customer service and support. Whether you have a question about a product, order, or service, our team is here to assist you.

1. Contact Information

You can reach us through the following channels:

• Email: [email protected]
• Phone: +91 98765 55555
• Address: 12 Celebration Street, Chennai, Tamil Nadu, India
• Website Contact Form: Available on our “Contact Us” page

2. Customer Support Hours

Our support team is available during:

• Monday – Saturday: 10:00 AM – 8:00 PM
• Sunday: 11:00 AM – 5:00 PM

3. Response Time

• We aim to respond to all inquiries within 24 hours on business days.
• Complex issues may take up to 48 hours for a complete resolution.
• Order-related queries are given priority for faster assistance.

4. Support Services

Our team can help you with:

• Product inquiries and recommendations
• Order placement and tracking
• Returns, refunds, and exchanges
• Payment-related issues
• Custom and personalized gift requests
• General questions about our services

5. Complaints & Feedback

We value your feedback and aim to resolve issues quickly:

• Send complaints to [email protected] with your Order ID and details
• Complaints are acknowledged within 24 hours
• Resolution is provided within 5 business days

6. Customer Responsibilities

To help us serve you better, please:

• Provide accurate contact and order details
• Report any issues within the specified timeframes
• Communicate clearly and respectfully

7. Our Commitment

At GiftGlow, we strive to deliver a smooth and enjoyable experience from browsing to delivery. Your satisfaction is our priority, and we are dedicated to resolving your concerns efficiently.