Return & Refund Policy

Effective Date: September 19, 2025
Store Name: PawMart

At PawMart, we want you and your pets to be happy with every purchase. If you are not fully satisfied, you may request a return or refund under the conditions below.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

• Perishable pet food, treats, and supplements.

• Opened grooming products, toys, or personal care items.

• Gift cards and digital products.

• Clearance or final-sale items.

3. Return Process

1. Contact our customer support at [email protected] or call +1 (555) 987-6543 to request a return.

2. Our team will provide a return authorization and shipping instructions.

3. Customers are responsible for return shipping costs unless the product was defective or incorrect.

4. Refunds

• Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping charges are non-refundable.

5. Damaged or Defective Items

• If your order arrives damaged or defective, contact us within 48 hours of delivery.

• Please provide photos of the product and packaging.

• We will offer a replacement or a full refund, including shipping costs.

6. Exchanges

• Exchanges are only available for defective or damaged items, or if you received the wrong product.

Contact Us
If you have questions about our Return & Refund Policy, please reach out to us:

• Email: [email protected]

• Phone: +1 (555) 987-6543

• Address: 456 Pet Lane, Los Angeles, CA, USA